The MS Trust is committed to protecting an individual’s privacy and to that end complies with the eight principles of the Data Protection Act 1998, in particular as it applies to sensitive health related information.

This section sets out how you can expect us to handle and protect the data you supply to the MS Trust our trading companies and our chosen agents. The MS Trust retains responsibility, as the data controller, to ensure that any third party complies with our data protection policy

This includes data stored electronically and in paper format, and considers financial data.


Personal information

We would like to stay in touch with you regarding our work and the support resources we provide for people with MS. However, we will only use your data in the way that you have instructed us and we will do that by:

  • Giving you the opportunity to determine if and how you would like to be contacted in the future, specifically:
    • If you give us your email address we will ask for your permission to use it for future communications
    • If you provide your postal address, we will use it to communicate with you unless you tell us not to
  • Enabling you to unsubscribe from any mailings, at any time
  • Using  the data only for the purpose it was given
  • Only passing  your personal data onto third parties where necessary for the fulfilment of requested services, e.g. to our mailing house for the despatch of information
  • Retaining the information you have provided for no longer than is necessary and to review the data we hold on a regular basis

In line with the specific legislation related to email addresses, where you have contacted us by email or through social media, in any email response we will give you the opportunity to stay in touch with the work of the MS Trust. We will only use your email address to contact you about your original enquiry unless you ask us to use it for another purpose, e.g. subscription to one of our e-newsletters or e-alerts.  

Providing your postal address will result in a subscription to our free quarterly newsletter Open Door. If you don’t want to receive this, all you have to do is let us know and we will remove you from the mailing list.

Financial information

We will only collect financial information in order to process financial transactions such as debit card/credit card donations. We will not retain your financial details on our database unless it is for the purpose on a regular donation by direct debit. In such cases, you are covered by the direct debit guarantee.

Our credit card processing is fully compliant with the Payment Card Industry standard.

We retain the date, amount and purpose of any gifts or payments you have made to us for audit and tax purposes, and so that we can acknowledge your gifts and cumulative giving.


We do not sell personal details to any other person or organisation. We only pass personal information to third parties where we need to in order to provide the service you have requested, eg event organisers, or we are legally required to do so for example for the auditing of gift aid donors by HMRC

In line with our charitable objectives, we will use anonymised data for the purposes of statistical analysis to ensure that our work best meets the needs of people with MS.

To maintain this confidentiality, we recognise your rights as follows:

  • Choose what information you receive from us, and by what method
  • Tell us at any time to change what you receive or how you receive it
  • Object to processing that is likely to cause or is causing damage or distress
  • Have inaccurate personal data rectified and, if appropriate, to be erased or destroyed
  • Have access to a copy of the personal data we hold on your behalf; a fee may be charged for this service


The MS Trust's website uses cookies - small files which are placed on your computer by a website when you visit it.

When you first accessed our site, you would have seen a message advising you about the use of cookies. If you wish for cookies not to be enabled, you can alter your browser settings, but this may impact on the efficient operation of this site. We use three types of cookie:

Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functionality Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.
If you do not allow these cookies then some or all of these services may not function properly.

Social media

The social media share buttons on this site are enabled using AddThis under their privacy policy.

These buttons enable you to share information via external social media websites, all of which have their own approach to privacy and how they use your data. If you choose to access these sites, be aware of their policies as follows:

Website content

The MS Trust website provides evidence based information for people with multiple sclerosis, their families and friends and for all health professionals who work with them.

The MS Trust is an independent charity, funded primarily from fundraising. The MS Trust website also provides information about our work, the services we provide and the various ways members of the public can support us through fundraising.

Any grants to support specific projects are cited on the relevant pages. A summary of our income and expenditure is published in our Annual report.

All information published on this website is accurate at the time of publication and all sections are regularly reviewed. Pages prepared under the Information Standard show the date the page was published and will be reviewed within three years.

The content, design and navigation for this website are developed in consultation with relevant users of the site and are periodically reviewed by people with MS. If you would like to be involved in this process, please contact us.

Where information relevant for people with MS in the UK or for the health professionals who work with them is available from an external source, we may at our discretion link to their online resources. We endeavour to keep this information up to date but are not responsible for the information on these third party websites. Links to external websites should not be taken as endorsement of any kind.

The MS Trust endeavours to ensure the content of this website is accurate and up to date but does not accept any liability for error or omission.

The contents of this website constitute information only and should not be construed as advice. Decisions on how to act on this information are the responsibility of the individual and not the MS Trust. The information on this site is not intended to be an alternative to seeking professional help and advice.

Information may be changed or updated without notice.